Refund Policy

Frontier Merc sells primarily digital products — downloadable PDF guides and checklists delivered electronically after checkout. This Refund Policy explains how refunds work.

Digital products

Digital downloads are delivered instantly (or by email shortly after purchase) and cannot be returned in the same way as physical goods. For that reason, sales of digital products are final once the download has been delivered or accessed, except in the cases below.

We will refund or replace a digital order if:

  • You never received your download link or file, and we cannot successfully resend it
  • The file is corrupted or will not open, and we cannot provide a working replacement
  • You were charged in error (for example a duplicate charge) or charged the wrong amount
  • The product page materially misdescribed what was included in the download

The following are not eligible for a refund:

  • Change of mind after the file was delivered or downloaded
  • Expecting GPS coordinates, secret campsite lists, or guaranteed open sites (we sell methods and checklists, not pin dumps)
  • Issues caused by outdated local land rules after purchase — always verify with the local office before you camp
  • Failure to check spam/junk for the delivery email when the order confirmation shows the download was sent

How to request help

Email hello@frontiermerc.com within 14 days of purchase. Include your order number and a short description of the issue (and a screenshot if a file will not open).

We typically respond within 2 business days. If we approve a refund, it goes back to your original payment method. Your bank or card issuer may take additional time to post the credit.

Immediate delivery

By completing a digital purchase you acknowledge that delivery begins promptly after payment and that you are buying downloadable content.

Physical or print-on-demand merchandise

If we offer physical merchandise, return eligibility for those items will be stated on the product page. Report damaged or incorrect physical items within 7 days of delivery, with photos, to hello@frontiermerc.com.

Chargebacks

Please contact us before opening a payment dispute. Most delivery and file problems can be fixed quickly by resending your download.

Contact

Frontier Merc
Email: hello@frontiermerc.com
PO Box 907, Murrieta, CA 92564, United States